Assistance derived from the Federal Transit Act, as amended, through a Cooperative Agreement with the U.S. Department, Federal Transit Administration and Project ACTION of the National Easter Seal Society.

Doc No: 95-0112

The staff of the Specialized Transportation Program (STEP) of Blair Senior Services, Inc. would like to acknowledge the following individuals and organizations for their support and assistance in contributing to the success of this project:

Blair Senior Services, Inc., Board of Directors

Blair Senior Services, Inc., David M. Slat, Executive Director

STEP staff: Ann Hull, Vanessa McCune, Howard Ermin, Linda Stovall

Office of Vocational Rehabilitation, Thomas Wyland, District Administrator

Altoona Metro Transit, AMTRAN, Eric Wolf, Director of Planning & Marketing

The Blair Transportation Accessibility Coalition and its present membership:

* and interested area residents.

Table of Contents

INTRODUCTION       5
Statement of Need      5
Program Overview      6
Organizational Background     9
Community Background    10
Summary      11

PROJECT INITIATIVES
Needs Assessment     12
Training      21
Public Relations     25
Other Endeavors     29

APPENDICES
Information & Referral Checklist   33
Problem Log      34
Problem Log Procedure    36
Key Informant Interviews    37
Transportation User Survey    39
Transportation Provider Questionnaire  42
Accessible Trans. Service Example   44
Fixed-Route Observational Review   45
Bus Shelter Evaluation Summary   46
User Training Outline     48
Pre & Post User Training Questionnaire  50
Tips for First Time Rider    51
Get Moving "2" Informational Release  52
Poster/Flier Sample     53
Ramp & Curb Cut Application   54
ADA Task Force Announcement   55
Resource & Information Library   56

INTRODUCTION

This success of this Specialized Transportation Enhancement Program (STEP) resulted from a combined effort of Communication, Commitment, Cooperation, and Conflict Resolution among individuals and organizations within our Community, dedicated to a common goal of identifying and reducing mobility barriers. The following pages describe how to develop a STEP Program, or incorporate STEP into an existing agency or program.

Mobility is a fundamental element which enables individuals to participate in the vast array of social, medical and economic activities necessary for survival in today's complex society. Most people who drive take for granted the freedom and flexibility afforded them by their personal vehicles. The goal of STEP is to extend this freedom and flexibility to each member of the community. In order to best serve persons with disabilities in the community, a partnership must be forged between transportation providers, human service agencies and consumers with disabilities, both current and potential. The groundwork for connecting these distinct groups has proven to be the American with Disabilities Act of 1990 (ADA). This law has been a catalyst for awareness and change of the mobility rights for persons with disabilities. A tremendous challenge faces communities. How can an effective partnership, concerned with planning, service provision, funding and communication, be organized to best serve the entire community? Transportation expertise, disability awareness, funding and staff availability are not housed within one organization. Further, task forces, sub-committees and public forums elicit valuable ideas, but often lack the resources and coordination commitment necessary for implementation. How can an unbiased, well-informed corroboration of diverse entities bridge the needs of persons with disabilities to a viable, yet affordable, transportation system? Further, once practical systems are in place, how will the training needs required for persons with disabilities, transportation providers and sponsoring agencies be encouraged, coordinated and implemented?

The Specialized Transportation Enhancement Program (STEP) of Blair Senior Services Inc., Altoona, Pennsylvania, set out to improve and expand transportation services to persons with disabilities. STEP's goals were to identify and overcome transportation barriers through cooperative efforts, while encouraging awareness and individual responsibility for transportation issues for persons with disabilities. STEP accomplished these goals by:

Through this cooperative effort, STEP included the entire community in its campaign to educate and raise awareness of issues regarding mobility barriers for persons with disabilities. The success of STEP can be linked to its simple, direct and positive approach. First, STEP established itself as the information focal point for specialized transportation in the area. STEP stressed the needs of the consumer, yet never lost sight of the operational and economical reality of direct service. STEP increased communication and cooperation among transportation providers, consumers, advocacy groups and support agencies. As STEP began its public campaign, all of the above-mentioned groups, for varying reasons, recognized benefits in their commitment and cooperation on mobility issues and transportation access. Rather than a fragmented format of review and comment, the entire community was unified into a common effort and forum. Once the lines of communication were open, STEP worked to impress upon each faction their individual responsibilities, which were the key toward improving the system as a whole.

Prior to this open dialog, some groups felt the responsibility for public enhancements laid with another. Even the most earnest efforts did not involve enough coordination to be successful. Each interested party worked in isolation to develop policies and procedures to enhance mobility. Providers developed securement procedures without consulting passengers. Support agencies developed travel training procedures without involving the transit provider or passengers with disabilities already utilizing the system.

STEP coordinated these individual efforts and produced tangible results within the community. During STEP's initial year of operation, the daily ridership among passengers with wheelchairs increased dramatically on fixed-route service. Conversely, comparing the first four months of 1995 versus the same period in 1993, Complementary Paratransit decreased nearly 200 trips per month. Ridership trends are changing, as a result of STEP.

The net trip cost of Complementary Paratransit service to the transit authority was $4.25. Each time STEP was responsible for an individual using the fixed-route service, rather than the Complementary Paratransit service, transit not only saved $4.25 per trip, but added revenue from a fixed-route fare. The passenger also saved. The per-trip fare to utilize Complementary Paratransit was $2.20. STEP promoted utilizing fixed-route service, and strongly encouraged application for the reduced fare card. This lowered the passenger's fixed-route fare from $1.10 to $.55; yielding a total savings of $1.65 per trip. If transportation was used every weekday by the passenger, they would save $66.00 a month, while transit reduced their expenses by $170.00, and increased revenue by $22.00.

With STEP active in the community, more people with disabilities are choosing to ride the bus rather than the Complementary Paratransit service. These trends increase the passenger's mobility, independence and scheduling flexibility, while saving money for both the passengers and the transit authority.

The concept of a transportation enhancement program within the County was derived from the Consumer Advisory Committee of the regional Office of Vocational Rehabilitation (OVR). OVR then offered a Request for Proposal, conditional that the program be housed within a transportation provider. Blair Senior Services, Inc., a private non-profit Area Agency on Aging (AAA), responded to the proposal with the STEP design. The program was extended with a grant secured through Project ACTION.

Blair Senior Services' transportation department has provided over 1.4 million shared-ride (paratransit) passenger trips during the past nine years. Over 15% of those trips required the use of a hydraulic lift to accommodate passengers with mobility limitations. Although data regarding other disabilities is not tracked, all service was provided on a door-to-door basis, requiring extensive driver/passenger/office interaction. This labor-intensive style of service delivery, coupled with the inherent drawbacks of paratransit, advanced notice, response time, etc., provided the agency with practical insight regarding the transition of passengers from paratransit to fixed-route. It should also be noted, that Blair Senior Services is under contract with the local transit authority to provide ADA Complementary Paratransit Service. Prior to STEP, Blair Senior Services was the primary referral source for many unresolved transportation issues.

The Blair Transportation Accessibility Coalition (BTAC) was a key ingredient to STEP's success. This organization, originally created through the fixed-route provider as a prerequisite for ADA compliance, restructured itself as an independent advocate of accessible transportation within the County. The Coalition became STEP's sounding board and later, a formal advisory council. BTAC became the public forum for STEP's activities. BTAC's strength was in its membership; a mix of persons with disabilities, transportation providers, human service agencies, municipal representatives and the general public. STEP and BTAC became extensions of one another, each relying on the other for direction and support.

Altoona, Pennsylvania is centrally located within the County of Blair, in the heart of the Allegheny Mountains, about halfway between Pittsburgh and Harrisburg. According to the 1990 Census, the total population of Blair County was 130,542. Census statistics also site twenty-five percent of the County's population, those persons 16 and older, to have a self-care or mobility limitation. Additionally, eight percent of that population stated that a disability prevented them from working. These figures represent potential users of specialized transportation services.

Altoona Metro Transit (AMTRAN) is the public transit authority and fixed-route operator for Altoona, surrounding Logan Township and the Boroughs of Hollidaysburg and Duncansville. AMTRAN purchased it's first accessible buses (eleven) in June 1993 to operate it's nine fixed routes. For varying reasons, AMTRAN has witnessed declining ridership over the past several years. Other transportation providers in Blair County include two taxi cab companies, several private-for-profit operators, and over-the-road bus companies. AMTRAK provides rail service in Altoona and the County airport is located south of the Altoona area. Numerous human service agencies exist in the county, covering a broad range of support services for people with disabilities. Most of these agencies offer transportation for their clientele, exclusively for program-related activities.

STEP was the vehicle which encouraged separate entities with common goals to work together for their mutual benefit. STEP filled the gap between human service agencies, transportation providers, advocacy groups, and persons with disabilities. STEP worked behind the scenes, prompting change from within. STEP established communication among these groups, built a working foundation, and highlighted the need for improved commitment and effort on all sides. With each enhancement, STEP made sure all parties involved received public acknowledgment and credit. STEP's existence was short-term, therefore it strove to educate, strengthen and empower the individuals and groups to understand their respective responsibilities and future direction.

Now that each group has a working relationship and appreciation of each other, future enhancements will be achieved and a communication system is in place for resolving conflicts. The following pages detail initiatives developed by the STEP program over an eighteen month period. Some of these initiatives may already be in place in your community, some may not. Modification of the following initiatives may be required to meet your community's specific needs.

In order to build a foundation and further define the program's goals, STEP needed to identify and fully understand the key transportation issues facing persons with disabilities. This was accomplished by designing assessment tools to interpret the accessibility of transportation in the area. Although these tools identified several shortcomings from varying perspectives, they also documented current services which were available, thus providing a starting point for positive reinforcement within the community.

It was imperative to establish the reputation of STEP from the beginning as an accurate, reliable and impartial source of information on specialized transportation. Need Assessment documentation was always done or coordinated through STEP staff. Complaints and comments through hearsay or third party sources were never relayed without verification. STEP undertook the following initiatives in an effort to stimulate commitment and communication between transportation providers, human service agencies, persons with disabilities, and the community as a whole.

INITIATIVE: Establish a Transportation Hotline

STEP established the Transportation Hotline to serve as the focal point for accessible transportation within the community. STEP received calls from county residents, agencies, transportation providers, advocacy groups, businesses and municipalities with comments, questions and/or complaints. Hotline staff documented, researched, referred and followed-up on all issues brought to STEP's attention. STEP encouraged written comments to applicable sources, often aiding in not only the composition of the comment, but the provider's response as well. Accurate and constructive comments in writing, addressed in a non-confrontational form, yielded honest and often helpful responses. The Hotline became a clearinghouse for transportation services and provided a much-needed Information and Referral network. STEP gained the confidence of providers and agencies which allowed STEP to screen, then forward, applications for existing programs and services directly to potential consumers (See Appendix, page 33). These applications and STEP's familiarity with transportation services, aided the individual in resolving their transportation need in a shorter time period with one single point of contact. Through this interaction and thorough research, STEP established itself as an impartial source of information and resolution, rather than a program with a single-purpose agenda.

STEP developed the Problem Log to document and categorize comments, questions and/or complaints received via phone, in person, or in writing. The Problem Log served as an organizational tool which documented specific barriers encountered, as well as assisting the program to track a problem/solution from beginning to end (See Appendix pages 34-36). STEP found that many of the problems listed in the Logs were solved through existing services in the area. They were quickly resolved given STEP's clearinghouse ability. Others required considerable research. In all, STEP compiled a data base of encountered barriers and solutions for future reference and action.

STEP became familiar with all types of transportation providers, service schedules, fares, subsidy programs, and the general climate of accessibility of transportation within the community. Additional exposure was required at the state and federal levels to ensure STEP's understanding of funding availability and stability. Pennsylvania lottery programs for shared-ride and fixed routes, sources of federal operating and capital assistance, are all important factors when local service and systems are evaluated. Research would not be complete without reviewing and understanding the intent and impact of ADA, or resources to interpret the law. The more STEP searched, the more resources were uncovered whose primary focus was transportation. Anytime STEP received information relevant to a local entity, it passed that information on as a source for future reference. All information was shared by STEP, often reducing local feelings of isolation or personal responsibility to resolve ADA compliance issues. Further, it allowed persons with disabilities, many for the first time, to view the ADA in written form and understand their basic rights and responsibilities.

STEP incorporated all sides of the transportation equation, from user to provider, in its problem solving. If an entity was found to be responsible for restricting mobility, the work was only half done. How would that entity, given it's resources, change or adjust to remove the identified mobility barrier? STEP communicated through peer-to-peer networking, advocacy groups, coalitions, state associations and nationally-based groups, gathering insight from relevant initiatives and experiences. Their successes and failures were needed to enhance accessible transportation locally as well solve particular problems.

STEP conducted Key Informant Interviews with ten human service agencies that work with persons with disabilities. STEP introduced the program's objectives, documented the services available for future reference, received the agencies' perceptive and past experiences in providing and accessing transportation services. STEP also requested and received a commitment from each agency to participate in future directions geared toward improving the mobility of persons with disabilities. STEP chose the agencies to be interviewed based upon two factors: consumer profiles and transportation involvement within the community. Staff administered the interviews to the directors of each agency. The interview's format consisted of four sections (See Appendix, pages 37-38):

Agency. The design of this section was to assess the agency's internal structure. It answered questions about the agency, including consumer profile, agency's purpose and geographic region served.

Transportation. This section asked questions on issues relating to the transportation needs of the agency's consumers and how these needs were being addressed. Areas covered included; allocation of funds exclusive to transportation, present level of commitment to use existing transportation services, and the agency perspective on the local impact of the Americans with Disabilities Act of 1990 (ADA) .

Training. This section focused upon the amount and type of sensitivity training provided to consumers and agency staff as well as the feasibility of training potential riders in the use of public transportation.

Specific Agency Issues. This section contained additional modified questions for each agency to identify their particular functions as regarding to transportation. The questions provided a more complete picture of the agency's role in local transportation.

From interviewing these agencies, STEP found that transportation was an integral part of all agency service plans. The interviews also showed that 70% of the agencies provided transportation services to their consumers, mostly to agency functions. Not one of the agencies interviewed had specific staff dedicated to addressing ADA compliance issues from a transportation perspective. Foremost, STEP found a lack of training and coordination. Training needs ranged from the user to sensitivity and awareness training for the general public and agency personnel. It was also learned that some agencies had exceptional in-house trainers and programs which could be beneficial to other agencies. Eighty percent of the agencies interviewed had never contacted, or been contacted by, the transit authority to discuss available transportation.

The interviews provided a valuable and much-needed assessment of the local transportation climate. These responses provided direction to STEP and served as a base for further evaluations, surveys, and training sessions.

INITIATIVE: Develop and Conduct Surveys.

The results of the Key Informant Interviews and the Problem Logs provided direction for development of two additional surveys; a Transportation User Survey and a Transportation Questionnaire for providers

STEP designed the Transportation Survey to evaluate the transportation needs of persons in the local area with disabilities (See Appendix, pages 39-41). To increase the response rate, STEP also distributed the surveys through appropriate human services agencies. The STEP Directions newsletter also publicized the availability of the survey. Nine agencies aided in distributing the survey to their consumers. STEP received a total of 397 complete and unduplicated responses. The survey itself consisted of eleven questions. Questions focused upon travel patterns, frequency of use, support services and existing program awareness. In addition, the survey asked questions on quality issues such as driver assistance and sensitivity, and if problems were encountered when arranging transportation.

The Transportation Questionnaire gathered information on accessible transportation providers in the area (See Appendix, pages 42-43). STEP distributed the questionnaire to local providers which surveyed their general levels of accommodation for arranging and transporting persons with disabilities.

It became evident that many individuals and support agencies within the community were not aware of existing accessible transportation options. It was also true that little effort was initiated by providers to promote or evaluate their delivery systems to accommodate persons with disabilities. Many did not realize their true levels of accessibility because they viewed accessible transportation from the narrow perspective of accommodating a person in a wheelchair.

STEP worked closely with the Blair Transportation Accessibility Coalition (BTAC) to develop a format for sharing this information. STEP and BTAC compiled the information in booklet and smaller quick reference formats. Days and times of service were included, as well as phone numbers and addresses, etc. The handbook was entitled Accessible Transportation Services in Blair County (See Appendix page 44). The handbook not only assists travelers with disabilities in making more informed choices, but also allowed for providers to advertise their service and accessibility. Before publication, STEP gave providers an opportunity to address limitations in accessibility and to make improvements. STEP distributed the handbooks through human service agencies, transportation providers, churches, grocery stores, restaurants, tourist centers and government offices.

STEP conducted two operational evaluations of the local transit authority; Fixed -Route Observational Review and, Accessibility of Bus Shelters.

STEP observed first hand the strengths and weaknesses of the transit authority from the standpoint of a consumer who uses a wheelchair. STEP conducted the evaluations to assist the transit authority in better serving persons with disabilities. The observation review format was based on specific needs from a passenger's perspective (See Appendix, page 45).

A checklist was developed for each evaluation to enable STEP staff to monitor the bus routes and drivers with accuracy and fairness. When evaluating Driver Sensitivity, STEP reviewed driver interaction with the passenger, which included eye contact and handling procedures. The category of Safety and Mechanics concentrated on tie-down systems, the driver's ability to use the system and mechanical malfunctions. Also noted was the ease with which a wheelchair was positioned properly on the vehicle, and the passenger's feeling of security.

When reviewing operations, the type of vehicle and on-time schedules were noted. Passenger Sensitivity was assessed by documenting verbal and non-verbal cues directed toward persons with disabilities from other passengers. Recognizing passenger sensitivity could not directly be controlled by the provider, it was important to STEP to include this section, given the likelihood of new passengers being discouraged when encountering negative interaction. STEP evaluated all existing fixed-routes at least once, and approximately 50% of all drivers.

SAFETY & MECHANICS

DRIVER

OPERATIONS

Local, state, and federal funds are limited to pay for such enhancements, which have such a major impact in mobility. Through RAMP Assistance Programs by STEP and local agencies several individuals received direct assistance in overcoming encountered structural barriers.

transportation and disability awareness through it's sources at the local and national

levels. These publications were cataloged by topic and a library system was developed

for use by the general public. Materials were used for meeting presentations, staff

orientation and, sensitivity training. STEP developed a loan form to track and evaluate

topics and literature borrowed (See Appendix page 56).

APPENDICES

The STEP Program

Checklist

1. Problem is received from the consumer via the phone, in

AGENCY

1. What is the purpose of _________________________________________________?

2. What is the eligibility criteria for your services?

3. How would you describe your client profile? (Age, #, disability)

4. Do you have any statistical data available regarding profile?

5. What geographic area does your office serve?

6. Funding Sources:

TRANSPORTATION

7. Does your office provide any direct transportation services?

8. How many vehicles (lift equipped)?

9. Does your office provide any funding for special equipment or fare reimbursement? For what purposes?

10. Does your office have a staff person with lead responsibilities in transportation? In what areas?

11. Does your office provide any review of the local community for ADA compliance? What areas?

12. Would your office participate in a survey based on various aspects of transportation?

13. Does your office encourage clients to apply for local Complementary Paratransit Services?

14. What transportation barriers have your office or clients identified?

TRAINING

15. Does your office provide any user training for fixed route transportation?

16. Has your office ever approached or been approached by the local fixed route provider for user training?

17. Has your office developed any sensitivity training or awareness program for the general public or transportation providers?

18. Would your agency be willing to participate in a training forum concerning specific issues relevant to your clients' needs?

19. How do you perceive the current level of public awareness regarding accessible transportation?

20. What is your perception of the community's sensitivity toward persons with disabilities?

21. Other than the Blair Transportation Accessibility Coalition, are you aware of any other coordinated efforts to reduce barriers for the disabled community, improve public perception, or for ADA compliance?

22. Does your office have any resources (video, literature) addressing issues relating to

persons with disabilities?

How often do you use each type of "transportation" to get where you want to go? (Please check one column for each type.)

How often do you make trips for each of these purposes? (Please check one column for each.)

Question #3

What time of day do you most frequently need transportation? (Check all that apply)

_____ a.m. (morning) 12:00 a.m. - 11:59 a.m. _____ before 6:30 a.m.

_____ p.m. (afternoon) 12:00 p.m. - 11:59 p.m. _____ after 6:00 p.m.

Do you need transportation: _____before 6:30 a.m. _____ after 6:00 p.m.

What days of the week do you most frequently need transportation? (Check all that apply)

_____Monday _____Tuesday _____Wednesday _____Thursday

_____Friday _____Saturday _____Sunday

Question #5

Identify problems that you encounter when arranging transportation: (check all that apply)

_____ cost _____ geographically _____ you physically can't get to bus stop

unavailable

_____48/24 hour schedule limit _____ driver/operator

insensitivity _____ other:_________________________

_____ hours of operation

(i.e. no Sunday service)

__________________________________________________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

Question #6

Do you use home delivery services instead of getting items yourself because of a transportation problem?

Yes_____ No_____

If yes, what items do you use for home delivery?

_____groceries _____medicine delivery

_____medical service _____other

_____clothing

Question #7

How courteous and sensitive are drivers/schedulers of local transportation services? (check one)

____ Very courteous & sensitive ____ Usually courteous & sensitive ____ Often not courteous or sensitive

Question #8

Are you in favor of using public bus transportation?

_____yes _____no

Question #9

How much do you know about each of the following? (Please check one column for each item.)

*********************************************************************************************

If you would like more information on any of the above programs, please call the STEP Hotline at 696-6315.

Question #10

If you could change one thing about area transportation service, what would it be?

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

Please make any additional comments about your transportation needs:

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________

Contact Name ______________________________ Phone ____________

Address ______________________________ TTY __________ FAX __________

Person completing the Questionnaire ____________________________

Phone Number __________________

TRANSPORTATION SYSTEM

_____ Air _____ Rail _____ Taxi _____ Bus

_____ Van _____ OTR _____ Other

Please complete the 16 questions below. Use the back of the questionnaire if necessary. Question's 12-16 are to be answered for Air, Rail, and OTR transportation services only.

1. Hours of transportation operation:

Sunday __________________ Friday _______________________

Monday _________________ Saturday _____________________

Tuesday _________________

Wednesday _______________ Holidays ______________________

Thursday _________________

Office Hours:

Contact name and phone number to call for accommodations:

2. What geographic area do you cover?

3. Is schedule and promotional information in an accessible format?

____ yes ____ no

If yes, what types (i.e., Braille, large print, tape).

4. Must traveler call ahead to schedule transportation?

_____ yes _____ no

If yes, what are the requirements?

5. Is transportation vehicle accessible to all disabilities?

Check all that apply:

____ blind/visually impaired _____ cognitive

____ deaf/hearing impaired _____ mobility

____ other

6. How are destinations identified by transportation staff (i.e. vocalized)?

7. How does traveler notify operators of their destination point?

8. Is there a capacity limit (number of seats available) for persons with disabilities?

_____ yes _____ no

If yes, what are the limits?

9. Is transportation staff available to assist traveler?

____ yes ____ no

10. Is there a different fare structure for people with disabilities?

____ yes ____ no If yes, what is the fare?

11. If the traveler has an escort/attendant, are they (escort/attendant) charged full fare?

____ yes ____ no

12. Is appropriate space available to store assistive devices?

(i.e. wheelchair)

____ yes ____ no

13. Are special accommodations available for meals?

____ yes ____ no

14. Are restrooms and dining facilities accessible?

____ yes ____ no

15. Is transportation facility accessible?

Check all that apply

____ blind/visually impaired ____ cognitive

____ deaf/hearing impaired ____ mobility

____ other

16. Is there accessible parking available?

____ yes ____ no

Additional comments or suggestions.

* Schedule information is available in accessible

formats. Call for a schedule.

* Travelers must call 24 hours in advance to

Schedule transportation.

* Stops are vocalized to passengers.

Telephone #: 946-1100 * Limit of one wheelchair per car.

* Transportation staff are available to assist

TTY: 1-800-523-6590 travelers.

service for info and reservations. * There is a 25% discount for travelers with

disabilities.

Location: 1231 11th Ave * Escorts/Attendants are charged full fare.

Altoona, PA Discount programs are offered. Check with the

reservation office for details.

Sun. - Sat. * Space is available to store assistive devices.

* Special accommodations for meals are available.

Hours of Operation: Sun. - Sat.

10:20 am to 8 pm * Transportation facility is accessible.

Geographic Area Nationwide * accessible parking is available.

Y N

__ ___ Direct eye contact of driver

__ ___ Driver smiles at you

__ ___ Driver willing to offer assistance

__ ___ Rough handling by driver, characterized by abrupt, quick movements

__ ___ Driver talks with you

__ ___ Comments made by dispatcher

If Yes, explain____________________________________

SAFETY & MECHANICS

Y N

__ ___ Are straps secure?

__ ___ Did driver have trouble securing straps?

If Yes, explain____________________________________
__ ___ Was ramp/lift operating efficiently?

If NO, explain____________________________________

__ ___ Was it easy to access the wheelchair position?

If NO, explain:____________________________________

OPERATIONS

Y N
__ ___ Was the bus on time?

Check all that apply:__25'__30'__Ramp__Lift

How many passengers on the bus?_______

Y N

__ ___ Scowls, frowns received from passengers

__ ___ Verbal comments received form passengers

If YES, explain:____________________________________

Bus Route:___________Time:_________Date:_________

Overall Comments:

The Specialized Transportation Enhancement Program (STEP) has initiated a review of the AMTRAN bus shelters. We performed an evaluation on the accessibility of these shelters. We used an Accessibility Review Form (Refer to attached Appendix A) as was developed by the CGA Consulting Services, Inc. in association with G & G Dynatrends and Katherine McGuiness & Associates, Inc.

We realize that AMTRAN may not have the legal right-of-way in resolving specific accessibility issues of these bus stop shelters. It is with this report that we would encourage AMTRAN to identify the barriers prohibiting mobility of the disabled and to begin planning with the appropriate parties to form a resolution for these barriers. The following information can serve to increase AMTRAN's knowledge of the levels of accessibility with AMTRAN bus shelter stops.

The evaluations were completed on-site and twelve complete bus shelter stops were reviewed. The evaluation consisted of eight sections: Accessible Route, Curb Cuts, Surface of Stop Location, Location of the Stop, Shelter/Bench Evaluation, Signage, Other Obstacles and Barriers, and Overall Accessibility.

These evaluations brought several issues to the surface. The first is the lack of signage in an accessible format at any of the bus shelter stops. In addition, the bus pad area of each stop does not meet the ADAAG guidelines of 60" X 96". These two facts were common to all bus stop shelters that were evaluated. Accessible signage is mandated by the ADA, while the ADAAG bus pad size is only mandated on new construction. We are presenting our findings to you as informational in nature. You are not required to retrofit any of the existing bus shelter stops to comply with the 60" X 96" pad dimensions. Because this section was available for evaluation, we believed it important to provide you with feedback regarding this feature.

Please see the attached spreadsheet document which illustrates the accessibility level for each bus shelter stop as determined by our review. For a more detailed explanation of individual evaluations, please refer to the attached Appendix B. The following will offer a brief description of criteria used in each category evaluated.

Accessible Route

An accessible route refers to the pathway leading to the shelter stop. There are six sections to this category. The first is concerned with the existence of a path or trail to the bus stop. The second focuses upon the quality of the surface of the pathway. The third and fourth section deal with the width of the existing path. The fifth reviews any changes in the level of the existing pathway and the sixth is concerned with any additional obstacles impeding the pathway.

Curb Cuts

The section on curb cuts is concerned with the availability of an accessible entry to the pathway of bus shelter stop. There are six areas of evaluation. Specifically, the location of a curb cut, direction of the curb cut and gutter location. Also, the width of the curb cut and the existence of flared sides on the curb cut are noted. Additionally, the slope of the ramp of the curb cut is recorded.

Evaluations to the surface of the stops were concerned with the compactness of material chosen for the surface of the bus pad area.

Location of the Stop

This section evaluated the size of the bus pad and obstacles that could interfere with lift deployment. This section also notes if the bus pad is connected to an accessible pathway.

Shelter/Bench

The Shelter/Bench section evaluates the conditions of the shelter structure itself. There are seven categories. These categories review the availability of a shelter , bench, windscreen and clear floor space within the shelter of 30"X 48". Also, it is noted if the shelter is connected to a public path which is accessible and the width of the entrance to the shelter is noted.

Signage

Signage evaluates the availability of promotional material and the accessibility of the promotional material.

Other Obstacles or Barriers at Stop

This section dealt with any other barrier that had not already been noted in previous sections.

These evaluations have been done in an effort to provide AMTRAN with information on the accessibility levels of their shelter stops. ADA does not mandate that construction retrofitting take place on existing shelters. ADA does mandate that promotional materials be made available in accessible formats. It may be helpful to advertise these shelters and their accessibility status, allowing the public to make knowledgeable choices when choosing a bus stop. In this way, both AMTRAN and the community can benefit from the information.

USER TRAINING OUTLINE

Introduction: STEP Program: Ann, Howard

I. Why User Training?

A. To encourage YOU to feel more comfortable using the public bus system.

B. To show YOU the services that are available for your use.

1. How to read a schedule: AMTRAN

- use attached sample to read through with Bob

2. Reduced Fare Certification

- (raise your hand if you would like a form):distribute forms(AMTRAN staff)

- discuss special hours: 9:30Am to 3:30 Pm

- Cost $.50

3. Certified Paratransit Forms

- (raise your hand if you would like a form) :distribute forms(AMTRAN staff)

- ADA mandated

- Mirrors regular AMTRAN operation hours

A. New to some, review for others

1. Board the bus

2. Deposit $$

**OPTIONAL 3. Tell driver your destination

4. Take seat OR driver will install tie-down system

5. Pull rope OR push bar ONE BLOCK before you need to get off bus

B. Communication with the driver is the key

1. To tell your destination

2. To tell tie downs aren't secure or are becoming loose

A. Optional to participate: raise your hand if you want to participate

*** Note: If you are already familiar with the bus, allow the others to ride these buses first

B. Split into two groups

1. Ambulatory (No lift)

- go to the LARGE bus in parking lot

2. Non-ambulatory(Lift needed)

- go to the SMALL bus in parking lot

C. Procedure

1. Break into groups of four at each bus (See Howard)

2. Enter single file at the front of the bus, get off at the back of the bus

3. Drivers will be on the buses to assist in the tie down system and to

demonstrate pull ropes and push bars (2 stations for the drivers

wheelchair positions & in the seats by pull rope)

****If we have time, you will be permitted to experience the other bus. If you want to experience the other bus, please wait in a small group in front of the buses until all others are completed with their first time experience. We will then repeat the above process.

A. Back to the dining room

B. Please complete the evaluation forms

C. Thank you for all participating, we hope it was beneficial. If we can ever be of service, please call:

1. STEP Program 696-6315; 949-4856 (TDD)

2. AMTRAN : Eric Wolf, 944-4074

In an effort to provide you with improved training session, we ask for your feedback through this evaluation form. All information is completely confidential and your name is optional. Thank you for participating in this session.

Sincerely,

The STEP Program of Blair Senior Services, Inc.

Name (Optional)__________________________________________________________

Date:___________________________________________________________________

Location of Training:______________________________________________________

1) Are you aware of (check all that apply):

____AMTRAN Reduced Fare ____AMTRAN Complimentary Paratransit

____Medical Assistance Transportation ____Americans with Disabilities Act

____65+ Free Ride Hours ____AMTRAN Fare Costs

____AMTRAN Schedules ____The STEP Program

In an effort to provide you with improved training session, we ask for your feedback through this evaluation form. All information is completely confidential and your name is optional. Thank you for participating in this session.

Sincerely,

The STEP Program of Blair Senior Services, Inc.

Name (Optional)__________________________________________________________

Date:___________________________________________________________________

Location of Training:______________________________________________________

1) Are you aware of (check all that apply):

____AMTRAN Reduced Fare ____AMTRAN Complimentary Paratransit

____Medical Assistance Transportation ____Americans with Disabilities Act

____65+ Free Ride Hours ____AMTRAN Fare Costs

____AMTRAN Schedules ____The STEP Program

2) Did you learn what you expected at this session?

3) Was the material presented to you in an organized manner?

4) What was your MOST favorite part of the training?

5) What was your LEAST favorite part of the training?

6) Do you feel more comfortable with the bus service after this training?

7) Will you use the bus service?

8) Would you participate in another Bus User Training?

9) What would you like to see changed in future training?

10) How did you hear about this training?

Press Release Contact Persons

FOR IMMEDIATE ATTENTION: STEP 696-6315

AMTRAN, 944-4074

The Specialized Transportation Enhancement Program (STEP) of Blair Senior Services, Inc., recently produced a training video, "Get Moving 2," to introduce Altoona area residents to AMTRAN's accessible buses. The video is available as a free rental at Altoona and Hollidaysburg Public Libraries, Captain Video, Blockbuster Video, and Silver Star Video.

The 10 minute instructional tape demonstrates how easy it is for a person who uses a wheelchair to ride AMTRAN's accessible buses. It takes you step-by-step through the entire process: calling AMTRAN to find out when and where to catch an accessible bus to get you where you want to go, getting on the bus, paying the fare, securing your wheelchair, and getting off the bus at your destination. It also includes interviews with AMTRAN drivers and frequent AMTRAN passengers who use wheelchairs.

According to Vanessa McCune, STEP Transportation Specialist, "Based on calls we've received on the STEP Hotline, we realized that people who have never ridden the bus before were naturally apprehensive about trying it for the first time. We developed "Get Moving 2" to address their concerns. They can watch the video in the privacy of their own home and see how easy it really is to access transportation. Hopefully, this will lower potential anxiety about riding the bus and encourage people to give it a try."

Eric Wolf, AMTRAN Planning and Marketing Specialist, is very pleased with the increased ridership among people who use a wheelchair. When the accessible buses first went into service in June 1993, less than 50 people who use a wheelchair rode the bus each month. Last month, the figure was almost 200.

The STEP is geared towards enhancing transportation services for people with disabilities in the local area. STEP bridges the gap between the consumer with a disability and the private/public transportation provider through increased communication between the consumer with a disability, private/public transportation providers, human services agencies, and the local community. The STEP Hotline is provided to solicit public input on the existence of mobility barriers, services gaps, and other needs. Step also publishes a free monthly newsletter called, STEP Directions, and offers Sensitivity and User/Provider Training Seminars for all segments of the population.

The video, "Get Moving 2," was developed in cooperation with STEP and AMTRAN, funded by the Office of Vocational Rehabilitation.

Request for (Circle one): RAMP CURB CUT

The City of Altoona began working towards compliance with the Americans with Disabilities Act of 1990 by assembling an ADA Transition Plan Task Force. On November 18, 1994, the task force convened for its initial meeting. There were eleven people in attendance for the meeting held at the Wolf office building in downtown Altoona.

DUE DATE:________________________