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| ITS Deployment Support |
Program Assessment and Evaluation
 | Program Assessment and Evaluation Points-of-Contact |
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 | Evaluation Section of the ITS Joint Program Office Website |
| This website is a compilation of resources related to ITS evaluation and program assessment. The site contains a definition of ITS program assessment and evaluation, guidelines on how to evaluate ITS projects, and guidelines on how to collect information on unit and life-cycle costs of ITS technologies. The site organizes by topic area links to over 400 ITS evaluation-related documents available online. Types of documents posted on the site include evaluation plans, evaluation strategies, detailed test plans, and final reports of evaluation results. Cost: Free To Access This Resource: Access the website address http://www.its.dot.gov/evaluation/index.htm. | |
| International Benefits, Evaluation and Costs (IBEC) Working Group Website |
| This website is the official site of the International Benefits, Evaluation and Costs (IBEC) Working Group, a group of more than 350 ITS professionals from over 40 countries around the world. IBEC is a forum for information exchange on techniques used to evaluate the costs and benefits of ITS and the results of those evaluations. The site contains news of upcoming events, including IBEC-sponsored sessions at the ITS America Annual Meeting, ITS in Europe conference, and the annual ITS World Congress. The site library contains presentations given at these sessions, as well as proceedings from IBEC-sponsored events at past ITS World Congresses dating back to 1999. From the site's links section, the user can access the websites of ITS professional associations for dozens of countries and regions throughout the world. Cost: Free To Access This Resource: Access the website address http://www.ibec-its.org. | |
 | ITS Benefits Database |
| This database contains information regarding the impacts of ITS projects on the operation of the surface transportation network. Entries are brief summaries of ITS benefits – in the areas of safety, efficiency, mobility, productivity, environmental impacts, and customer satisfaction – reported in printed and online sources. At present, the database contains more than 200 entries. Reference information is provided with each entry, along with the link to the reference document if available electronically. Users can search the database by ITS component, performance measure, project location, and date submitted. Several other documents pertaining to ITS benefits are also available for downloading, including a one-page ITS benefits desk reference. Users are invited to contribute new information, and the website has instructions on how to do so. Cost: Free To Access This Resource: Access the website address http://www.itsbenefits.its.dot.gov. | |
| ITS Costs Database |
| This database contains estimates of ITS costs that can be used for policy analysis and benefit/cost analysis. At present, the database contains unit cost estimates of more than 200 ITS technologies, as well as system costs for selected ITS deployments. The unit cost database is available online, and as an Excel spreadsheet. Users can search the database of system costs by ITS component, project location, and date submitted. Several other documents pertaining to ITS benefits are also available for downloading, including a national ITS costs working paper. Users are invited to contribute new information, and the website has instructions on how to do so. Cost: Free To Access This Resource: Access the website address http://www.itscosts.its.dot.gov. | |
| ITS Lessons Learned Knowledge Resource |
| The Lessons Learned Knowledge Resource (LLKR) is a repository of experience on how to plan, design, deploy, operate, and maintain ITS. The LLKR provides a mechanism for those who came before to share their hard-earned wisdom with those encountering similar challenges for the first time. At present, the LLKR contains about 80 lessons. Users can search the LLKR by ITS component, project location, nine topic areas, and many other factors. The nine topic areas are management and operations, policy and planning, design and deployment, leadership and partnerships, funding, technical integration, procurement, legal issues, and human resources. Users are invited to contribute new information, and the website has instructions on how to do so. Cost: Free To Access This Resource: Access the website address http://www.itslessons.its.dot.gov. | |
| ITS Deployment Statistics Database |
| Now in its seventh year, the ITS Deployment Tracking effort surveys practitioners from across the country to measure progress toward National ITS Program goals. The ITS Deployment Statistics website contains the results of this multi-year survey effort. Updated in 2005, this database contains results from several recent surveys: ITS technologies deployed in 30 medium-size cities, 20 tourist cities, and the 78 largest metropolitan areas, as well as statewide and rural ITS systems deployed in all 50 states. Users can view survey results by component and by city or state, view blank surveys, and review the precise definitions used to determine how much ITS is deployed in each city or state. Users can also download detailed reports for each city and state, as well as a national report. Cost: Free To Access This Resource: Access the website address http://www.itsdeployment.its.dot.gov. | |
 | Advanced Parking Management Systems: A Cross-Cutting Study (FHWA-JPO-07-011) (2007) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. This report explains how ITS technologies can be used to inform travelers about where the best parking locations are, what hours they are open, what fees they change, and, most importantly, whether a parking space will be available when they arrive. This report presents the full range of advanced parking management systems (APMS) technologies, from low-tech solutions such as a parking information website to cutting-edge parking reservation systems that enable drivers to locate, reserve, and pay for a parking space all through wireless communications. The report profiles advanced parking management systems in Washington State, Illinois, and Maryland. The study concludes with a summary of the benefits and costs of this new technology, as well as lessons learned in the areas of policy and planning, design and deployment, and management and operations. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems for Traffic Incident Management: Deployment Benefits and Lessons Learned (FHWA-JPO-07-001) (2007) |
| This leaflet is one in a series that shows how ITS technologies can reduce congestion, in support of the U.S. Department of Transportation's Congestion Initiative. This leaflet summarizes the benefits, costs, extent of deployment and lessons learned about the use of ITS for traffic incident management. The online version contains a full list of sources, so that all information in the leaflet's brief four pages is backed up with supporting documentation. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems for Traffic Signal Control: Deployment Benefits and Lessons Learned (FHWA-JPO-07-004) (2007) |
| This leaflet is one in a series that shows how ITS technologies can reduce congestion, in support of the U.S. Department of Transportation's Congestion Initiative. This leaflet summarizes the benefits, costs, extent of deployment and lessons learned about the use of ITS for traffic signal control. The online version contains a full list of sources, so that all information in the leaflet's brief four pages is backed up with supporting documentation. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems for Traveler Information: Deployment Benefits and Lessons Learned (FHWA-JPO-07-002) (2007) |
| This leaflet is one in a series that shows how ITS technologies can reduce congestion, in support of the U.S. Department of Transportation's Congestion Initiative. This leaflet summarizes the benefits, costs, extent of deployment and lessons learned about the use of ITS for providing accurate, timely traveler information. The online version contains a full list of sources, so that all information in the leaflet's brief four pages is backed up with supporting documentation. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems for Work Zones: Deployment Benefits and Lessons Learned (FHWA-JPO-07-003) (2007) |
| This leaflet is one in a series that shows how ITS technologies can reduce congestion, in support of the U.S. Department of Transportation's Congestion Initiative. This leaflet summarizes the benefits, costs, extent of deployment and lessons learned about the use of ITS in work zones. The online version contains a full list of sources, so that all information in the leaflet's brief four pages is backed up with supporting documentation. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| ITS Applications for Coordinating and Improving Human Services Transportation: Brochures (2006) |
| These two brochures are part of a series designed to educate public sector managers about particular ITS technologies. These brochures profile ITS technologies used in providing human services transportation to special populations – older adults, people with disabilities and low-income individuals – sometimes called "transportation disadvantaged." One brochure focuses on the benefits of these technologies to passengers; another focuses on the benefits to transit agencies.
Cost: Free To Access This Resource: Access the following website addresses:
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| ITS Applications for Coordinating and Improving Human Services Transportation: A Cross-Cutting Study (FHWA-JPO-05-056) (2006) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. This study profiles six examples of ITS technologies used in providing human services transportation to special populations – older adults, people with disabilities and low-income individuals – sometimes called "transportation disadvantaged." This study examines in depth six examples of the use of ITS technologies to coordinate and improve all aspects of transportation provided to these groups: operations, information dissemination, fare payment, safety and security. The study concludes with keys to success and lessons learned from the six sites. Cost: Free To Access This Resource: Access the following website addresses:
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| Traffic Signal Preemption for Emergency Vehicles: A Cross-Cutting Study (FHWA-JPO-05-010) (2006) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. Emergency vehicle preemption (EVP) systems give emergency response vehicles a green light on their approach to a signalized intersection while providing a red light to conflicting approaches. This report examines how transportation, police, fire/rescue and emergency medical services (EMS) officials in three local jurisdictions – Fairfax County, Virginia; Plano, Texas; and St. Paul, Minnesota – used EVP to improve emergency vehicle response time, improve safety and lower costs. The report discusses who is using EVP nationwide and what are the technology options, as well as benefits, costs lessons learned from their implementation. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Archived Data Management Systems: A Cross-Cutting Study (FHWA-JPO-05-044) (2005) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. Archived data management systems (ADMSs) use data generated by ITS technologies in transportation planning and operations. This report examines six ADMSs in depth, discussing their design considerations, operational practices, benefits, and costs. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems Benefits, Costs, and Lessons Learned: 2005 Update (FHWA-JPO-05-002) (2005) |
| This report is the latest in a biennial series that provides a synthesis of the information collected by U.S. DOT on the impact of ITS projects on the operation of the surface transportation network. The report presents ITS impacts according to program areas within the intelligent infrastructure and intelligent vehicle applications. ITS benefits are classified by performance measures associated with National ITS Program goals, i.e., the improvement of safety, efficiency, mobility, productivity, and energy/environmental impacts. The report also presents unit cost figures for selected ITS deployments, as well as sample system cost information. New in the 2005 edition is a discussion of the ITS Lessons Learned Knowledge Resource, a repository of experience on how to plan, design, deploy, operate, and maintain ITS. Information in the report is drawn from the ITS Benefits and Costs Databases, available online at http://www.benefitcost.its.dot.gov. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| CVISN for Commercial Vehicles (2004) |
| These two reports are part of a series designed to educate public and private sector managers about particular ITS technologies. These case studies provide an in-depth view of the deployment of Commercial Vehicle Information Systems and Networks (CVISN) electronic credentialing and safety information exchange in Washington State and Connecticut. These studies describe benefits, successful practices, and lessons learned in operations and management from the point of view of early CVISN-adopting states. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following e-mail addresses:
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| Intelligent Transportation Systems in Work Zones: Case Studies (2004) |
| These four reports are part of a series designed to educate public sector managers about particular ITS technologies. These case studies examine how transportation authorities in Arizona, Illinois, Michigan, and New Mexico used ITS in their work zones to improve mobility and reduce crashes. Each case study describes the work zone, how the ITS system was selected, how it worked, the benefits experienced, and lessons learned. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or workzonepubs@dot.gov. For the online version, access the following website addresses:
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| Incorporating Intelligent Transportation Systems into Planning Analysis: Summary of Key Findings from a Seattle 2020 Case Study (FHWA-OP-02-031) (2002) |
| This report presents a new transportation modeling technique that shows how ITS can improve the reliability of the transportation infrastructure. This new technique is especially useful because traditional analytical tools often fail to capture how transportation improvements perform under a wide range of conditions. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Intelligent Transportation Systems in Work Zones: A Cross-Cutting Study (FHWA-OP-02-025) (2002) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. This report examines how transportation departments in Illinois, Michigan, New Mexico, and Arkansas used ITS in their work zones and recounts the benefits they experienced. The report also profiles other ITSrelated work zone products, systems, and techniques. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Metropolitan ITS Integration: A Cross-Cutting Study (FHWA-OP-02-083/FTA-TRI-11-02-05) (2002) |
| This report, one in a series designed to educate public sector managers about particular ITS technologies, profiles how 24 cities in the U.S. have achieved integration of previously disparate ITS systems, the benefits they have gained as a result, and the lessons they have learned. The report concludes with a series of successful practices for making ITS integration a reality, in the areas of planning, design, implementation, and operations and maintenance. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Using Metropolitan ITS Deployment Tracking for Regional ITS Planning: Telling the Deployment Story in Tucson, Arizona (FHWA-OP-02-035) (2002) |
| This case study examines how the Pima Association of Governments (PAG) used the methodology contained in the Metropolitan ITS Deployment Tracking Database to develop its ITS Strategy Deployment Plan. Using the methodology contained in the database allows agencies to compare their current ITS assets with what is possible (the "could" case), as well as with the region's long-term goals (the "should" case). Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Deploying and Operating Integrated Intelligent Transportation Systems: Twenty Questions and Answers (FHWA-OP-02-023) (2001) |
| This report summarizes lessons learned through evaluation of the four Metropolitan Model Deployment Initiative (MMDI) sites selected in 1996: San Antonio, Texas; Phoenix, Arizona; Seattle, Washington; and the New York/New Jersey/Connecticut area. One of the goals of the MMDI was to demonstrate measurable benefits resulting from the application of integration, region-wide approaches to transportation management, and provision of traveler information. This report synthesizes the evaluations that were conducted at the selected sites, and includes findings from follow-up interviews conducted with site managers in the spring of 2001 – five years after the program's start. This report is intended to assist traffic managers, planners, and other key decision-makers in metropolitan areas that are considering similar integrated ITS applications. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| Informed Motorists, Fewer Crashes – Using Intelligent Transportation Systems in Work Zones (FHWA-OP-01-043) (2001) |
| This brochure, one in a series designed to encourage decision-makers to invest their own budget resources in ITS, examines the safety and mobility benefits of the use of ITS in work zones. The brochure quotes elected officials and transportation professionals from around the country about the benefits they have experienced from using ITS in work zones. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| San Antonio's Medical Center Corridor: Lessons Learned from the Metropolitan Model Deployment Initiative (FHWA-OP-01-034) (2001) |
| This is one in a series that documents lessons learned from the Metropolitan Model Deployment Initiative (MMDI). This report documents the benefits of integration of traffic management on both freeways and arterial streets. Cost: Free To Access This Resource: Access the website address http://ntl.bts.gov/lib/jpodocs/redirect/repts_te/13220.pdf, EDL# 13220. To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. | |
| Ventura County Fare Integration: A Case Study (FHWA-OP-01-033/FTA-TRI-11-01-01) (2001) |
| This report is one in a series designed to educate public sector managers about particular ITS technologies. Starting in 1996, transit agencies in Ventura County, California, field-tested an electronic fare payment system called "Smart Passport." The demonstration ended in 1999 without Ventura County transit operators experiencing many of the program's anticipated benefits. The demonstration was conducted when the National ITS Program was in its early stages and few resources were available to assist the local participants. Today, the experiences of Ventura County have much to teach us. This case study contains insights gained in institutional needs, technical requirements, and customer acceptance techniques that can be helpful to those deploying any new technology in an operational setting. Cost: Free To Access This Resource: To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. For the online version, access the following website addresses:
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| What Have We Learned about Intelligent Transportation Systems? (FHWA-OP-01-006) (2000) |
| In this compendium report, a distinguished set of authors looks back on the 10 years of the National ITS Program to examine which ITS technology applications have been successful, which have not been successful, and what are the underlying factors that determine success versus failure. Individual chapters focus on freeway, incident, and emergency management and electronic toll collection; arterial management; advanced traveler information systems; advanced public transportation systems; commercial vehicle operations; cross-cutting technical and programmatic issues; and institutional issues. An introductory chapter provides a synthesis of lessons learned, and a closing chapter looks toward the future to offer final comments. An appendix reprints tables from each chapter that summarize the state of deployment of ITS technologies. Cost: Free To Access This Resource: Access the website address http://ntl.bts.gov/lib/jpodocs/redirect/repts_te/13316.pdf, EDL# 13316. To order a hardcopy, contact the Operations/ITS HelpLine, (866) 367-7487 or itspubs@dot.gov. | |
 | Evaluation 101: Training Session on ITS Performance Measures and Evaluation Techniques |
| This series of PowerPoint slides comprises the handouts that were distributed at a training course on ITS performance measures and evaluation techniques that was presented in conjunction with the 10th ITS World Congress in Madrid, Spain in November 2003. The course provides an overview of ITS project evaluation methods commonly used in both the U.S. and Europe, showing the similarities and differences between these two methods. Recommended steps include forming an evaluation team, developing an evaluation strategy, developing an evaluation plan and test plans, data collection and analysis, and reporting of results. The course stresses that these steps are not strictly sequential, but also cyclical, so that evaluation can give feedback to ITS projects to improve their performance. Cost: Free To Access This Resource: Access the website address http://www.ibec-its.org/trainingmaterials.asp. | |