Appendix C. Copy of Survey Sent to Transit Providers

CRRAFT Survey

This survey is for the CRRAFT web application you have been using. The survey is being conducted as part of an independent national study of the CRRAFT System. This national study is investigating the extent to which the goals of the CRRAFT System have been met and is documenting what you think is working well with CRRAFT, what needs improvement, and what other functions would be useful additions to CRRAFT.

Your feedback will be an important part of the CRRAFT evaluation.

All responses will be kept strictly confidential, and results will be reported in summary form only. If you have any questions, please contact Bob Sanchez of SAIC at (xxx) xxx-xxxx or Robert.R.Sanchez@saic.com.

The survey should only take about 15 minutes to complete and should be returned to your supervisor who will return it to:

Bob Sanchez.
SAIC

Thank you for your participation.

The survey begins with a series of questions about how CRRAFT has effected your day-to-day operations - has CRRAFT made it easier or harder for you to do your job. The survey ends with the chance for you to give your overall feedback on CRRAFT and to make suggestions for how it could be improved.

1. To what extent do you think the CRRAFT system affects the time you spend preparing the monthly invoices and reports that you must submit? (mark one answer)

____It takes a lot longer with CRRAFT
____It take a little bit longer with CRRAFT
____The time required is about the same with and without CRRAFT
____It takes a little bit less time with CRRAFT
____It takes a lot less time with CRRAFT
____I don't know

[Only Answer 1a if in Question 1 you answered "It takes a little" or "a lot less time"]

1a. About how much time (in hours) does CRRAFT save each month? ________hours per month

2. To what extent do you think the CRRAFT system affects your ability to submit the monthly invoices and reports by the submission dates? (mark one answer)

____A lot less likely to submit by the submission date with CRRAFT
____A little less likely to submit by the submission date with CRRAFT
____About the same
____A little more likely to submit by the submission date with CRRAFT
____A lot more likely to submit by the submission date with CRRAFT
____I don't know

2a. What percentage of the time do you think these reports were submitted by the submission date before and after you started using CRRAFT?

Before CRRAFT, reports were submitted on time about____% of the time
After CRRAFT, reports were submitted on time about____% of the time

3. To what extent do you think the CRRAFT system affects the accuracy of the monthly reports that are submitted? (mark one answer)

____A lot less accurate with CRRAFT
____A little less accurate with CRRAFT
____About the same
____A little more accurate with CRRAFT
____A lot more accurate with CRRAFT
____I don't know

3a. What percentage of the time, before and after you started using CRRAFT, did submitted reports require later revisions to correct problems with the reports?

Before CRRAFT, reports required corrections about____% of the time After CRRAFT, reports required corrections about____% of the time

4. To what extent do you think the CRRAFT system affects the time spent scheduling demand-response trips? (mark one answer)

4a. How much time (minutes per day) did it take you to schedule demand responsive trips before you started using the CRRAFT system, and how long does it take you now?

Before CRRAFT, scheduling demand response trips took us____minutes per day
Now, with CRRAFT, scheduling demand response trips now takes us____minutes per day

5. To what extent do you think the CRRAFT system affects the efficiency of the scheduled demand-response trips? (mark one answer)

____Trips scheduled with CRRAFT are a lot less efficient
____Trips scheduled with CRRAFT are a little less efficient
____The efficiency is about the same with and without CRRAFT
____Trips scheduled with CRRAFT are a little more efficient
____Trips scheduled with CRRAFT are a lot more efficient
____I don't know

6. To what extent do you think the CRRAFT system affects the number of unauthorized trips that are taken? (mark one answer)

____Unauthorized trips occur a lot more often with CRRAFT
____Unauthorized trips occur a little more often with CRRAFT
____CRRAFT has little effect on the number of unauthorized trips
____Unauthorized trips occur a little less often with CRRAFT
____Unauthorized trips occur a lot less often with CRRAFT
____I don't know

6a. To what extent were unauthorized trips a problem before CRRAFT? (mark one answer)

____Unauthorized trips were no problem at all before CRRAFT
____Unauthorized trips were hardly a problem at all before CRRAFT
____Unauthorized trips were a small problem before CRRAFT
____Unauthorized trips were a significant problem before CRRAFT
____Unauthorized trips were a very significant problem before CRRAFT
____I don't know

7. To what extent do you think the CRRAFT system affects the number of in-service vehicle mechanical breakdowns? (mark one answer)

____CRRAFT results in a lot more vehicle breakdowns
____CRRAFT results in more vehicle breakdowns
____CRRAFT has no effect on the number of vehicle breakdowns
____CRRAFT results in fewer vehicle breakdowns
____CRRAFT results in a lot fewer vehicle breakdowns
____I don't know

8. To what extent do you think the CRRAFT system affects the total operating cost of transit services? (mark one answer)

____CRRAFT results in a lot higher operating costs
____CRRAFT results in higher operating costs
____CRRAFT has no significant effect on operating costs
____CRRAFT results in lower operating costs
____CRRAFT results in a lot lower operating costs
____I don't know

9. To what extent do you think the CRRAFT system has affected the level of communication between your agency and other agencies, such as PTPB, HSD-ISD? (mark one answer)

____CRRAFT results in a lot worse communication
____CRRAFT results in worse communication
____CRRAFT has no significant effect on the extent of communication
____CRRAFT results in better communication
____CRRAFT results in a lot better communication
____I don't know

10. To what extent do you think the CRRAFT system has affected the level of coordination between your agency and other human service transportation providers? (mark one answer)

____CRRAFT results in a lot worse coordination
____CRRAFT results in worse coordination
____CRRAFT has no significant effect on the level of coordination
____CRRAFT results in better coordination
____CRRAFT results in a lot better coordination
____I don't know

11. What is your overall opinion of CRRAFT? (mark one answer)

____CRRAFT has been very unsuccessful - the costs far outweigh the benefits
____CRRAFT has been unsuccessful - the costs outweigh the benefits
____CRRAFT has been neither particularly unsuccessful or successful
____CRRAFT has been successful - the benefits outweigh the costs
____CRRAFT has been very successful - the benefits far outweigh the costs

12. What three features of CRRAFT do you find most useful? (Number the three most useful features 1, 2, and 3 with 1 being the most useful)

Rank	Feature
	Features for tracking referrals
	The Electronic Benefits Transfer Card
	Features for tracking ridership
	Features for tracking client trip usage and authorizing a trip
	Features for generating reports for internal use
	Features for tracking vehicle attributes and maintenance
	Features for submitting monthly reports
	Features for tracking employee training and certifications
	Features for tracking client information and eligibility
	Other:
	Other:
	Other:

13. What other features would you most like to see added to CRRAFT?

14. Are there any features of CRRAFT that you would like to see improved or changed? Please explain.

Thank you for your participation!

Please return this survey to your supervisor

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