Appendix E. Copy of Interview Guide for Transit Agencies Managers
Transit Provider Manager Interview Guide
This interview is to gather information about your experience with the CRRAFT application and the effect CRRAFT has had on your organization. This interview is being conducted as part of a national study of the CRRAFT System. This national study, which is an independent evaluation, is investigating the extent to which the goals of the CRRAFT System can be met and is documenting the best practices in deploying and operating such systems.
The interview consists of three parts. The first part of the interview is a survey about the effect of the CRRAFT application within your organization. This is the same survey that will be used for all CRRAFT users.
The second part of the interview reviews operational characteristics for FY2002 and FY2004 so that you can give your opinions as to the extent to which CRRAFT was responsible for those changes. In the third part, you will also be asked to identify the people in your organization that use CRRAFT so that we can arrange surveys for those people.
All responses will be kept strictly confidential, and results will be reported in summary form only. If you have any questions, please contact Bob Sanchez of SAIC at (xxx) xxx-xxxx.
| Begin the interview with the CRRAFT survey. After completing the survey, continue with the following. |
The following tables summarize the operational and performance characteristics of your organization for FY2002 and FY2004. One of the changes that have occurred during that period is your use of CRRAFT. However, other changes may have occurred. As we review these tables, please describe any opinions you have as to what caused the changes that have occurred. Were these changes probably due to CRRAFT, or probably due to some other factors?
| For each agency, list tables of their FY2002 and FY2004 operational characteristics here and review the changes that have occurred. Record opinions as to what may have caused those changes. |
The last thing we'd like to do during this interview is identify people in your organization that use CRRAFT so that we can survey them regarding the effect CRRAFT has had. (We'll use the same survey that you completed in the first part of this interview.) Please provide us with a list of CRRAFT users in your organization. Then, we will mail you a set of survey forms, one for each of the users you identify, so that you can have these users complete the surveys. We will also provide you with a return envelope so that you can return the surveys when they are completed. Note that, if you prefer, we can do phone interviews instead.
CRRAFT User |
Survey Method |
Phone No. |
|---|---|---|