National Evaluation Of The New Mexico Client Referral, Ridership, And Financial Tracking (CRRAFT) System: Final Evaluation Report

[ Cover ]	[ Quality Assurance Statement ]
[ Form DOT F 1700.7 ]	[ List of Figures and Tables ]

	GLOSSARY OF ACRONYMS
	EXECUTIVE SUMMARY
Chapter 1	Introduction
Chapter 2	Overview of CRRAFT
	2.1 The Need for CRRAFT
	2.2 The History of CRRAFT
	2.3 The Scope of CRRAFT
	2.4 Expected Outcomes of CRRAFT
Chapter 3	Test Results and Findings
	3.1 Hypotheses Development
	3.2 Determining Approach to Assess Hypotheses
	3.3 Data Collection
Chapter 4	CRRAFT Evaluation Results
	4.1 The Impact of CRRAFT on Invoicing and Reporting
	4.2 The Impact of CRRAFT on Trip Scheduling
	4.3 The Impact of CRRAFT on Trip Authorization (Hypothesis 7)
	4.4 The Impact of CRRAFT on Vehicle Maintenance (Hypothesis 8)
	4.5 The Impact of CRRAFT on Operating Efficiency and Costs (Hypothesis 9)
	4.6 The Costs and Benefits of CRRAFT
	4.7 The Impact of CRRAFT on Communication and Coordination (Hypothesis 12)
Chapter 5	Summary of Findings
Appendix A	Example of Invoice Submission Log
Appendix B	Example of FY02 and FY04 Invoices
Appendix C	Example of FY02 and FY04 Invoices
Appendix D	Copy of Interview Guide for Funding Agency Managers/Staff
Appendix E	Copy of Interview Guide for Transit Agency Managers