Technical Report Documentation Page

1. Report No.
FHWA-JPO-08-030

2. Government Accession No.

3. Recipient’s Catalog No.

4. Title and Subtitle
Enhanced Human Service Transportation Models. Joint Demonstration:
Phase I - System Planning and Design Process Evaluation: Baseline Analysis

5. Report Date
November 13, 2007

6. Performing Organization Code
 

7. Author(s)
Carol Zimmerman (Battelle), Deepak Gopalakrishna (Battelle)

8. Performing Organization Report

9. Performing Organization Name and Address
Battelle
Suite 900
901 D Street SW
Washington, DC 20024

10. Work Unit No. (TRAIS)
 

11. Contract or Grant No.
 

12. Sponsoring Agency Name and Address
United States Department of Transportation
Research and Innovative Technology Administration
ITS Joint Program Office

13. Type of Report and Period Covered
Evaluation Report.
March 2007 - November 2007

14. Sponsoring Agency Code
 

15. Supplementary Notes

16. Abstract
This document presents the findings from the baseline phase of the evaluation of the process being used by eight sites to develop a design for a Travel Management Coordination Center (TMCC) for improved coordination of human service transportation within a region.  The process evaluation focuses on how the sites go about the design activity, the challenges they face and how they solve them throughout the fifteen-month design period.  The objective is to draw lessons from the experience of these eight sites so that other communities seeking to implement a TMCC can benefit from their experience. 
 

Intended for use by the U.S. DOT management team and the demonstration sites, this report documents the baseline conditions, the situation at the beginning of the process.  The findings focus on how the sites are working toward a common vision for the TMCC, understanding the process for engaging the stakeholders, how the sites assess their technological needs, and the teaming and organizational framework at each of the sites.
 

17. Key Words
United We Ride, UWR, Mobility Services For All Americans, MSAA, Human Service Transportation, Travel Management Coordination Center, TMCC, Mobility Management, Advance Public Transportation Systems, APTS, MSAA Process Evaluation, Baseline Report

18. Distribution Statement
No restrictions. This document is available to the public.

19. Security Classif. (of this report)
Unclassified

20. Security Classif. (of this page)
Unclassified

21. No. of Pages
49

22. Price
N/A