Table of Contents

ACRONYM LIST

1.0 INTRODUCTION

2.0 SUMMARY OF FINDINGS

• 2.1 Vision and Challenges
• 2.2 Teams’ Foundation for the Design Process
• 2.3 Stakeholder involvement
• 2.4 Coordination
• 2.5 Technology for coordination
• 2.6 Federal Support Mechanisms

3.0 PROCESS EVALUATION

• 3.1 Study Objective
• 3.2 Methodology of the Baseline Analysis

4.0 THE DEMONSTRATION SITES

5.0 ANALYSIS OF THE TMCC DESIGN PROCESS

• 5.1 Envisioning the TMCC and Anticipating Challenges
• 5.2 Establishing a Foundation for the Design Process
• 5.3 Stakeholder Involvement
  • 5.3.1 Identifying Stakeholders
  • 5.3.2 Obtaining stakeholder input and continuing stakeholder involvement
  • 5.3.3 Involving the End-users
• 5.4 Transportation and Human Services Coordination
  • 5.4.1 Institutional Coordination
  • 5.4.2 Functional Coordination
  • 5.4.3 Geographical Coordination
  • 5.4.4 Operational Coordination
• 5.5 Technology for Coordination
  • 5.5.1 Use of the National ITS Architecture
• 5.6 Federal Support Mechanisms
  • 5.6.1 Inter-site Contacts Since Kickoff Workshop
  • 5.6.2 Federal Liaisons Support
  • 5.6.3 Technical Assistants
• 6.0 CONCLUSION AND NEXT STEPS

List of Appendices

• APPENDIX A  NAMES OF INTERVIEWEES
• APPENDIX B  INTERVIEW GUIDES

List of Tables

• Table 1:  Interviewee Roles by Site
• Table 2:  Demonstration Sites’ TMCC Vision, Goals, or Objectives
• Table 3:  Demonstration Sites’ Vision of TMCC
• Table 4:  Challenges and Barriers Anticipated by Demonstration Sites
• Table 5:  Project Team Structure and Functioning by Demonstration Sites
• Table 6:  Methods Used for Stakeholder Involvement
• Table 7:  End-user Involvement
• Table 8:  Dimensions of Human Service Transportation Coordination
• Table 9:  Baseline Technologies Reported by the Sites

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