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1.0 Introduction

This document presents the findings from the baseline phase of the evaluation of the process being used by eight sites to develop a design for a Travel Management Coordination Center (TMCC) for improved coordination of human service transportation within a region.  The process evaluation focuses on how the sites go about the design activity, the challenges they face and how they solve them throughout the fifteen-month design period.  The objective is to draw lessons from the experience of these eight sites so that other communities seeking to implement a TMCC can benefit from their experience.

The communities covered in this evaluation include:

The eight sites were selected for the Enhanced Human Service Transportation Models Joint Demonstration that is as part of the United We Ride (UWR)/Mobility Services for All Americans (MSAA) initiative.  The thirty-seven proposals that were submitted were reviewed by a federal Inter-Agency Evaluation Panel and eight chosen that best represented the program objectives.  The grants awarded to the eight sites were for Phase 1—System Development and Design.  Based on the TMCC designs submitted at the end of the 15-month grant period, it is the intent of the U.S. Department of Transportation (U.S. DOT) to select two or more sites to receive a Phase 2 award to implement the TMCC.

To assess the TMCC design process and to provide lessons learned for other coordination projects in the future, the U.S. DOT Intelligent Transportation Systems (ITS) Joint Program Office is evaluating and documenting the activities used by the eight demonstration sites as they proceed towards a final design.  While the evaluation approach is described in more detail in a later section, the findings are based primarily on interviews with representatives of each site supplemented by other relevant documents.

Intended for use by the U.S. DOT management team and the demonstration sites, this report documents the baseline conditions, the situation at the beginning of the process.  The findings focus on how the sites are working toward a common vision for the TMCC, understanding the process for engaging the stakeholders, how the sites assess their technological needs, and the teaming and organizational framework at each of the sites.  The baseline analysis thus is a document capturing the some of the sites’ early project planning.  The baseline findings also provide a means for comparison with what the sites will achieve later on, midway through the design period, and at the end.

The remainder of the report is organized as follows:

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