Technical Report Documentation Page

1. Report No.	2. Government Accession No.	3. Recipient's Catalog No.
4. Title and Subtitle Monterey Salinas Transit ITS Augmentation Project - Phase III Evaluation Report	5. Report Date December 2009
6. Performing Organization Code
7. Author(s) Santosh Mishra (TranSystems), Carol Schweiger (TranSystems)	8. Performing Organization Report No.
9. Performing Organization Name and Address TranSystems Corporation 38 Chauncy St, Suite 200 Boston, MA 02111	10. Work Unit No. (TRAIS)
11. Contract or Grant No. DTFH61-02-C-00061, Task No. 61025
12. Sponsoring Agency Name and Address U.S. Department of Transportation ITS Joint Program Office Research and Innovative Technology Administration (RITA) and Federal Transit Administration (FTA) 1200 New Jersey Avenue, SE Washington, DC 20590	13. Type of Report and Period Covered
14. Sponsoring Agency Code HOIT-1
15. Supplementary Notes Mr. Mark Carter (SAIC), Ms. Jennifer Rephlo (SAIC), Mr. Robert Sanchez (SAIC), Mr. Gary Golembiewski (SAIC)
16. Abstract The purpose of this document is to present the findings from Phase II and Phase III of the Evaluation of the Intelligent Transportation Systems (ITS) Augmentation Project that was implemented at the Monterey-Salinas Transit (MST) in Monterey, California. This project, implemented using the Federal Fiscal Year 2003 ITS Integration Program Funds, originally included automated passenger counting (APC) technology, digital video surveillance, on-board automated vehicle annunciation (AVA), smart-card based fare payment, web-based trip planning, and real-time information systems. Although many of these systems were already implemented as of August 2008, deployment of some of these technologies has been delayed for institutional or technical reasons. The goal of the evaluation was to determine the impacts of these technologies in performing daily functions such as operations, scheduling, service planning, and maintenance, and to gather and document any lessons learned by the MST throughout the process of the deployment and operation of the technologies. This report discusses impacts to date of the technologies that have been in place for at least one year as of June 2009. The findings from customer satisfaction surveys that were conducted in Phase III to observe the impacts of technologies, particularly real-time information, and web-based trip planning on MST, are also documented in this report. As discussed in the Phase II report, the Evaluation Team was not able to derive conclusions on the direct impact of technology for certain expected changes (e.g., increased ridership, improved on-time performance). Further AVL data analyses were performed in Phase III, but the analysis results regarding schedule adherence remained inconclusive. However, anecdotal information obtained from MST staff during interviews conducted in Phase II provided significant evidence to show that technology has helped MST make significant improvements in operations and planning. Also, based on the customer surveys conducted in Phase III, it can be concluded that a significant number of MST riders are satisfied with the MST service which has been improved through the deployment of the technologies. The survey results reveal that nearly 70% of the riders surveyed are “satisfied” or ”very satisfied” with the reliability of service, and nearly 80% of the riders surveyed are ”satisfied” or “very satisfied” with MST service in general.
17. Key Words Evaluation, Intelligent Transportation Systems (ITS), Computer-Aided Dispatch/Automated Vehicle Location (CAD/AVL), Mobile Data Terminals (MDTs), Automated Announcement System (AAS), Scheduling Software, Transit, Digital Video Surveillance System.	18. Distribution Statement No restrictions.
19. Security Classification (of this report) Unclassified	20. Security Classification (of this page) Unclassified	21. No of Pages 150	22. Price N/A

1. Report No.

2. Government Accession No.

3. Recipient's Catalog No.

4. Title and Subtitle

Monterey Salinas Transit ITS Augmentation Project - Phase III Evaluation Report

5. Report Date

December 2009

6. Performing Organization Code

7. Author(s)

Santosh Mishra (TranSystems), Carol Schweiger (TranSystems)

8. Performing Organization Report No.

9. Performing Organization Name and Address

TranSystems Corporation
38 Chauncy St, Suite 200
Boston, MA 02111

10. Work Unit No. (TRAIS)

11. Contract or Grant No.

DTFH61-02-C-00061, Task No. 61025

12. Sponsoring Agency Name and Address

U.S. Department of Transportation
ITS Joint Program Office
Research and Innovative Technology Administration (RITA) and
Federal Transit Administration (FTA)
1200 New Jersey Avenue, SE
Washington, DC 20590

13. Type of Report and Period Covered

14. Sponsoring Agency Code

HOIT-1

15. Supplementary Notes

Mr. Mark Carter (SAIC), Ms. Jennifer Rephlo (SAIC), Mr. Robert Sanchez (SAIC), Mr. Gary Golembiewski (SAIC)

16. Abstract

The purpose of this document is to present the findings from Phase II and Phase III of the Evaluation of the Intelligent Transportation Systems (ITS) Augmentation Project that was implemented at the Monterey-Salinas Transit (MST) in Monterey, California. This project, implemented using the Federal Fiscal Year 2003 ITS Integration Program Funds, originally included automated passenger counting (APC) technology, digital video surveillance, on-board automated vehicle annunciation (AVA), smart-card based fare payment, web-based trip planning, and real-time information systems. Although many of these systems were already implemented as of August 2008, deployment of some of these technologies has been delayed for institutional or technical reasons.

The goal of the evaluation was to determine the impacts of these technologies in performing daily functions such as operations, scheduling, service planning, and maintenance, and to gather and document any lessons learned by the MST throughout the process of the deployment and operation of the technologies. This report discusses impacts to date of the technologies that have been in place for at least one year as of June 2009. The findings from customer satisfaction surveys that were conducted in Phase III to observe the impacts of technologies, particularly real-time information, and web-based trip planning on MST, are also documented in this report.

As discussed in the Phase II report, the Evaluation Team was not able to derive conclusions on the direct impact of technology for certain expected changes (e.g., increased ridership, improved on-time performance). Further AVL data analyses were performed in Phase III, but the analysis results regarding schedule adherence remained inconclusive. However, anecdotal information obtained from MST staff during interviews conducted in Phase II provided significant evidence to show that technology has helped MST make significant improvements in operations and planning. Also, based on the customer surveys conducted in Phase III, it can be concluded that a significant number of MST riders are satisfied with the MST service which has been improved through the deployment of the technologies. The survey results reveal that nearly 70% of the riders surveyed are “satisfied” or ”very satisfied” with the reliability of service, and nearly 80% of the riders surveyed are ”satisfied” or “very satisfied” with MST service in general.

17. Key Words

Evaluation, Intelligent Transportation Systems (ITS), Computer-Aided Dispatch/Automated Vehicle Location (CAD/AVL), Mobile Data Terminals (MDTs), Automated Announcement System (AAS), Scheduling Software, Transit, Digital Video Surveillance System.

18. Distribution Statement

No restrictions.

19. Security Classification (of this report)

Unclassified

20. Security Classification (of this page)

Unclassified

21. No of Pages

150

22. Price

N/A

Form DOT F 1700.7 (8-72)

Reproduction of completed page authorized.

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