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Monterey-Salinas Transit ITS Augmentation Project
Phase III Evaluation Report

USDOT triskelion logo.
United States Department of Transportation
Intelligent Transportation Systems Joint Program Office
Research and Innovative Technology Administration
and
Federal Transit Administration

December 2009

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Table of Contents


[ Notices ] [ Technical Report Documentation Page ] [ List of Tables and Figures ]
1.1 Overview of the Monterey-Salinas Transit
1.2 Monterey-Salinas Transit ITS Augmentation Project
1.3 Overview of MST ITS Evaluation Project
1.4 Document Organization
Chapter 2 Evaluation Approach
2.1 Evaluation Plan
2.2 Test Plan
Chapter 3 Impact of Technology
3.1 Impact on Transit Planning and Operations
3.2 Impact on Maintenance and Incident Management
3.3 Impact on Safety and Security
3.4 Impact on MST Reporting
3.5 Impact on Customer Service
3.6 Impact on Finance
3.7 Impact on Management and Administration
3.8 Impact on Customer Satisfaction
Chapter 4 Implementation Experience
Chapter 5 Lessons Learned
5.1 Overall
5.2 Planning and Operations
5.3 Maintenance
5.4 Information Technology
5.5 Safety and Security
Chapter 6 Conclusions
Appendix A Hypotheses
Appendix B Missing Data by Schedule Period
Appendix C Data Analysis Results
Appendix D Questions Used in On-Site Interviews in August 2008

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