List of Tables and Figures

List of Tables

Table 1	MST Operational Characteristics
Table 2	ITS Augmentation Project Deployment Status
Table 3	Percentage of Early Timepoints
Table 4	Percentage of Late Timepoints
Table 5	Key Hypotheses
Table 6	Secondary Hypotheses
Table 7	Missing Data by Schedule Period from 2005 to 2006, for All MST Bus Routes
Table 8	Missing Data by Schedule Period from 2007 to 2009, for All MST Bus Routes
Table 9	Average Earliness in Minutes per Early Trip for the Inbound Direction on Weekdays
Table 10	Average Earliness in Minutes per Early Trip for the Outbound Direction on Weekdays
Table 11	Average Earliness in Minutes per Early Trip for the Inbound Direction on Sundays
Table 12	Average Earliness in Minutes per Early Trip for the Outbound Direction on Sundays
Table 13	Average Earliness in Minutes per Early Trip for the Inbound Direction during Weekday Peak Period
Table 14	Average Earliness in Minutes per Early Trip for the Outbound Direction during Weekday Peak Period
Table 15	Average Lateness in Minutes per Late Trip for the Inbound Direction on Weekdays
Table 16	Average Lateness in Minutes per Late Trip for the Outbound Direction on Weekdays
Table 17	Average Lateness in Minutes per Late Trip for the Inbound Direction on Sundays
Table 18	Average Lateness in Minutes per Late Trip for the Outbound Direction on Sundays
Table 19	Average Lateness in Minutes per Late Trip for the Inbound Direction during Weekday Peak Period
Table 20	Average Lateness in Minutes per Late Trip for the Outbound Direction during weekday Peak Period

List of Figures

Figure ES1	Timeline of Events Related to ACS Deployment
Figure ES2	Summary of Overall Benefits
Figure ES3	Summary of Lessons Learned
Figure 1	Regional Map of MST Service Area
Figure 2	On-board MDT
Figure 3	On-board DMS for Making Visual Next Stop Announcements
Figure 4	DMS Displaying Real-Time Information at Salinas Transit Center
Figure 5	DMS Displaying Real-Time Information inside Customer Service Kiosk at Marina Transit Exchange
Figure 6	HASTUS Scheduling and DDAM Workstation in the Communications Center
Figure 7	Radio Equipment in the Communications Center
Figure 8	The ACS Workstation in the Communications Center
Figure 9	Timeline of Events Related to ACS Deployment
Figure 10	Average Earliness by Route for the Inbound Direction
Figure 11	Average Earliness by Route for the Outbound Direction
Figure 12	Average Earliness by Route in Inbound Direction during the Weekday Off-peak Period
Figure 13	Average Earliness by Route in the Outbound Direction during the Weekday Off-peak Period
Figure 14	Average Earliness by Route in the Inbound Direction on Saturdays
Figure 15	Average Earliness by Route in the Outbound Direction on Saturdays
Figure 16	Average Lateness by Route in the Inbound Direction
Figure 17	Average Lateness by Route in the Outbound Direction
Figure 18	Average Lateness by Route in the Inbound Direction during the Weekday Off-peak Period
Figure 19	Average Lateness by Route in the Outbound Direction during the Weekday Off-peak Period
Figure 20	Average Lateness by Route in the Inbound Direction on Saturdays
Figure 21	Average Lateness by Route in the Outbound Direction on Saturdays
Figure 22	Average Earliness at Timepoints on Route 41 (Outbound)
Figure 23	Average Earliness at Timepoints on Route 42 (Outbound)
Figure 24	Average Lateness by Timepoints on Route 41 (Inbound)
Figure 25	Average Lateness by Timepoints on Route 42 (Inbound)
Figure 26	Average Earliness for Timepoints at Route 1 (Outbound)
Figure 27	Average Earliness for Timepoints on Route 9 (Outbound)
Figure 28	Average Earliness at Timepoints on Route 10 (Outbound)
Figure 29	System-Wide On-Time Performance Statistics in FY 2004
Figure 30	System-Wide On-Time Performance in FY 2007
Figure 31	Annual Ridership
Figure 32	Annual Passenger-Miles
Figure 33	Annual Vehicle Revenue-Miles
Figure 34	Annual Passenger-Miles per Employee
Figure 35	Annual Revenue-Hours
Figure 36	Boarding per Revenue Hour by Fiscal Year
Figure 37	Fuel Focus Hardware
Figure 38	Overhead Sensors for Automatic Identification of Vehicle
Figure 39	An MST Vehicle in a Maintenance Shop
Figure 40	Exterior Camera Installations
Figure 41	Facility Camera Installation (highlighted in circle) at Marina Transit Exchange
Figure 42	Amount Recovered per Claims
Figure 43	Customer Service Center at Marina Transit Exchange
Figure 44	Annual Revenue
Figure 45	Annual Revenue per Passenger-Mile
Figure 46	Most Frequently Reported Buses Respondents Were Waiting to Board – Monterey
Figure 47	Most Frequently Reported Buses Respondents Were Waiting to Board – Salinas
Figure 48	Respondent Age Group by Location
Figure 49	Respondent Gender by Location
Figure 50	Primary Language Spoken by Location
Figure 51	Bus Riding Frequency by Location
Figure 52	Reasons for Riding the Bus by Locations
Figure 53	“Other” Reasons for Riding the Bus by Location
Figure 54	Sources Used to Obtain MST Schedule Information by Location
Figure 55	Availability of the Internet at Home
Figure 56	Schedule Information Sources by Internet Access
Figure 57	Schedule Information Sources by Age Group
Figure 58	MST Information Source by Language
Figure 59	Internet Access by Primary Language Spoken at Home
Figure 60	Respondents Use of the Automated Trip Planning Feature
Figure 61	Preference for Arrival/Departure Information
Figure 62	Confidence in Bus Arrival Times Using Electronic Signs (Salinas only)
Figure 63	Use of Electronic Signs by Bus Use Frequency (Salinas only)
Figure 64	Use of Electronic Signs by Primary Language (Salinas only)
Figure 65	Confidence Level in Bus Arrival Times by Location4
Figure 66	Confidence Level in Bus Arrival Times by Riding Frequency
Figure 67	Confidence in Bus Arrival Times by Reason for Riding the Bus
Figure 68	Confidence in Bus Arrival Times by Schedule Information Source
Figure 69	Confidence in Bus Arrival Times by Use of Electronic Signs (Salinas only)
Figure 70	Overall Satisfaction with MST Attributes
Figure 71	Overall MST Satisfaction Ratings by Route - Salinas
Figure 72	Overall MST Satisfaction Ratings by Route - Monterey
Figure 73	Riders’ Agreement with Automated Stop Announcement Attributes
Figure 74	Riders’ Agreement with Attributes of Electronic Signs (Salinas only)
Figure 75	Use of Real Time Bus Information by Location
Figure 76	Use of Future Technologies to Access Transit Information/Services
Figure 77	Summary of Overall Benefits
Figure 78	Summary of Lessons Learned
Figure 79	Average Earliness at Route 1 Timepoints in the Inbound Direction
Figure 80	Average Earliness at Route 9 Timepoints in the Inbound Direction
Figure 81	Average Earliness at Route 10 Timepoints in the Inbound Direction
Figure 82	Average Earliness at Route 41 Timepoints in the Inbound Direction
Figure 83	Average Earliness at Route 42 Timepoints in the Outbound Direction
Figure 84	Average Lateness at Route 1 Timepoints in the Inbound Direction
Figure 85	Average Lateness at Route 1 Timepoints in the Outbound Direction
Figure 86	Average Lateness at Route 9 Timepoints in the Inbound Direction
Figure 87	Average Lateness at Route 9 Timepoints in the Outbound Direction
Figure 88	Average Lateness at Route 10 Timepoints in the Inbound Direction
Figure 89	Average Lateness at route 10 Timepoints in the Outbound Direction
Figure 90	Average Lateness at Route 41 Timepoints in the Outbound Direction
Figure 91	Average Lateness at Route 42 Timepoints in the Outbound Direction

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